Meet the 2019 Impact Award Winners below
Organisation:Winner: St Francis Hospice DublinCategory:Large OrganisationsCharity Reg no. :200271931. Tell us about the issue(s) this organisation is tackling and why it's important
2. How does your organisation go about tackling these issues?
- Why was the organisation set up? What is it trying to change or do? Why is it important to do this?St Francis Hospice Dublin was established in 1989 to provide specialist palliative care for the people of North Dublin City and County. Prior to that, there was no hospice service located north of the River Liffey. Specialist palliative care brings comfort, dignity and holistic person-centred care to people who are faced with a life limiting illness. A challenge for St Francis Hospice has been to expand our services to respond to the needs of people with all life limiting illnesses. Today, about one in four of our patients has a diagnosis other than cancer, e.g. motor neurone disease, COPD, congestive heart failure, and others. The provision of specialist palliative care for these patient populations is invaluable to their quality of life, pain / symptom management, and family support.
3. Everyone loves a good story. Tell us about a case where the organisation has made a positive difference.
- Explain your organisation's approach to solving the issues you identified in your previous answer.Patients and families have different needs which can change over time, so we offer: Community palliative care Outpatient services Hospice day care Inpatient care Bereavement support We practice interdisciplinary teamwork to provide holistic care across the different areas of our service. Each individual and each professional role contributes to the overall care of each patient and family accessing our services. We collaborate with external agencies such as the HSE (for funding), as well as healthcare professionals working in hospitals, nursing homes, community services, and GP surgeries throughout our catchment area. This ensures the best possible person-centred care for our patients and their families.
4. What has the overall impact of this work been?
- Provide a case study to illustrate the impact of the organisation’s work. We will accept anonymous case studies if you need to protect the identity of a service user or individuals under 18 years of age. You can include a quote or endorsement if you wish.Paul is 61 years old, and until recently worked as a truck driver. Along with his wife and family, he was active and enjoyed life to the full. Last year he was diagnosed with Interstitial Pulmonary Fibrosis (IPF), which causes the hardening of lung tissue. The only cure is a lung transplant, however due to a separate cancer diagnosis, Paul is not eligible for this surgery. He was referred to St Francis Hospice to help manage his condition and improve his quality of life. When Paul attended physiotherapy at the hospice, he reported having a low mood. He hadn’t left the house in a month and was fearful of doing physical activity as he quickly became short of breath. His leg muscles were weakening and his fatigue levels increasing as a result of inactivity. Paul enrolled in the physiotherapy team’s Exhale programme, an exercise and education programme for people with advanced lung disease. Paul attended a 10 week exercise class in St. Francis Hospice where he got to know other people living with the same illness. He enjoyed chatting with the other patients and comparing notes on their progress. Paul has improved his strength and functional ability through the programme while learning ways to control his breathing. Having been fearful of leaving his house a year ago, Paul is delighted to be up and about, living the best quality of life possible. He attended the Communion of two of his grandchildren, something he hadn’t thought possible before attending St Francis Hospice.
5. What makes your organisation special?
- How will you described the overall impact of your organisation’s work. Have you been successful? How do you know? You can include some facts and figures if you wish.In its 30 years of service, St Francis Hospice has directly impacted the lives of approximately 170,000 people. In 2018 we cared for 1713 individuals and their family members and friends. Through our education programmes and clinical presence in hospitals/nursing homes, we influence the care of patients in those settings. Our impact is perhaps best measured by feedback such as this: When a person whom you love very much is sick and perhaps at their most vulnerable it can be very difficult to entrust them to “strangers”. There are no strangers in St Francis Hospice – only caring, attentive, loving professionals. We cannot begin to express our gratitude for the loving, respectful, tender care each and every member of the team here bestowed not only on our brother, but on us, his family.
6. How can the public support your work?
- What is the organisation’s unique selling-point? What makes the organisation different from others working in the same field/area?People often comment that there is “just something in the air” when they enter our hospices. We believe that what they are sensing is the ethos, culture and spirit of St Francis Hospice. As a values-led organisation, we strive to ensure that our six core values of Dignity, Respect, Compassion, Collaboration, Excellence and Kindness provide a strong foundation to ensure high quality patient/family care and harmonious workplace relations. One point of uniqueness is that St Francis Hospice Dublin does not accept payment of any kind, including health insurance, for any of our services. This means that equitable access to our services is guaranteed. All referrals are assessed on the same medical and psychosocial needs basis, and individuals are prioritised based on these criteria only.
7. Describe how your organisation is transparent and accountable
- Do you need volunteers? Do you fundraise? Can the public share your story? Give them a call to action.St Francis Hospice Dublin needs to raise €4.5million each year to fund our day to day services and repay capital debts associated with the building of our second hospice facility in Blanchardstown. We welcome the support of the North Dublin community and beyond. We encourage people to follow us on Facebook and Twitter, make a donation, or become involved in fundraising campaigns. Visit www.sfh.ie to see how you can help. We also rely upon the services of more than 300 volunteers, who work across 44 different roles, including hospitality, transportation, gardening, administration, hairdressing, complementary therapies, and many more. If you have time and talent to contribute, please visit the Volunteering section of our web site to find out more.
- For example, do you publish your annual accounts online? Are you compliant with the Charities Regulator's Governance Code? Do you use the Fundraising Principles etc.?St Francis Hospice Dublin is a registered charity (No. 20027193). We publish our annual accounts on our web site and provide a balance statement in our annual report. We act in compliance with the Charities Regulator governance code. Our Fundraising Team abides by the Irish Charities Tax Research code of practice. Their Statement of Guiding Principles can be found on our web site: https://www.sfh.ie/statement-guiding-principles-fundraising.